Manufacturing

Manufacturing

Manufacturing and Distribution

Direct Customer Engagement

Advances in consumer markets are disrupting manufacturing business models. Companies not only need know their distributors and suppliers but possibly end-customers creating opportunities for direct-to-buyer engagement and servicing.

axsysTek delivers success to manufacturers using complex partner, dealer and distributor networks. Our solutions can influence end-customer buying decisions integrating into back-end systems to automate processes to assess customer preference. 

Engineer
To Order
Engineer <br>To Order
Engineer <br>To Order

What We Do 

Manufacturing & Distribution firms face unique challenges coordinating logistics, suppliers, and regulators. They search for ways to adjust product roadmaps and PLM based on research and drive design, production and delivery innovation, but struggle to align manufacturing with isolated account, contact and opportunity management processes, systems and data.  

Sales teams leverage iterative design and engineering processes that encompass the sales cycle including Lead Management, Account and Opportunity Management, Product and Service Design and Invoicing while marketing defines personas, maps customer journeys and creates personalized campaigns to build customer relationships.

axsysTek implements solutions that make organizations more connected to customers. We provide personalization, marketing, lead management and order processing tool helping firms learn how customers engage with their brand.

How We Help 

Data is an asset for manufacturers and distributors making products more relevant, which increase sales. However, it becomes a challenge to identify and capture the right data to create the business insights needed to drive success.

In addition to traditional data, organizations must examine social posts, service cases, employee inputs, and IoT data to optimize product development's ability to respond to the market. With the use of smart technology, analytics tools and connected devices, data enables companies to predict equipment service needs before failure.

axsysTek implements analytics tools, IoT technologies, business process and other cloud solutions enabling manufacturers and distributors to modernize operations and service models, while helping reduce downtime and cost through these services:

  • CRM
  • Data Management
  • Cloud Applications
  • AI &Data Analytics
  • Digital Transformation
  • Marketing Automation
  • Remote Service Management
  • Direct Customer Engagement

Case Study: Global Packaging Company

Modernize Order Management

axsysTek worked with an international packaging company to modernize order management and supporting customer service systems.

Business Challenge 

Contact Center agents provide support for In-bound order management and product inquiries. However, inventory and order management information was only available on separate, non-intergrated and outdated platforms causing delays in providing customers order and product related assitance.

Solution 

Define processes and technologies to standardize Customer Service order management support across business segments using Salesforce.com Cases to manage order inquiries and Knowledge Management to provide product details enabling agents to answer product-related questions. 

Benefit 

Modernizing Service processes and technology using CRM provides a modern framework using cloud technology to improve service delivery for order management and product inquiry and provides additional reporting and analytics for Contact Center engagement and In-bound orders.

About axsysTek

axsysTek is a world class IT and Digital Media company creating solutions for industry, government and non-profits across IT, sales, marketing, media, finance, and operation areas.

We create innovative solutions that improve customer engagement and streamline employee productivity.

Washington, DC HQ

  • 1717 K Street NW 
    9th Floor - Suite 900 
    Washington, DC 20006
  • +1 202 243 7830‬ 
    [email protected]