Sales, Field Service, Data Warehouse Reports
Working with a leading IT Services Provider, axsysTek managed digital transformation and implementation to the Salesforcce.com platform.
Business Challenge
Provider identified need to modernize several inter-dependent legacy systems and processes to improve information flow, data access, reporting, and gain some operating efficiency. A transformation of Sales, Billing and Field Services systems to the Salesforce platform was initiated.
Solution
Optimize processes and technologies to streamline and simplify the business. Manage development and implementation of a reimagined Field Service core using CRM and cloud technologies to enhance the user experience supporting employee and customer processes, interactions and reporting.
Benefit
Solution reduces operational cost related to technical maintenance, payroll, and quality-related errors. In addition, improved business reporting supported across Oracle and SnowFlake data warehouses provides the ability for management to make real-time, data-driven decisions.