State & Local

State & Local

State & Local Agencies

Government Now. . . Not Later

State & Local governments must improve responsiveness and effectiveness of operations and services to better serve constituents. With timeline and resource constraints, agencies must balance service delivery speed and operational stability.

axsysTek helps public service organizations develop IT capabilities for how their agencies could perform if reimagined. Using digital transformation, collaboration, and agility, agencies can improve citizen services and consider the "art of the possible."

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What We Do 

State & Local governments are exploring ways to harness technology to solve challenges. As citizens seek information across agencies, they expect a level of engagement responsive to their needs. With touchpoints everywhere and as user expectations evolve, it becomes important to give citizens and public service staff the same level of seamless experiences they’re used to in other industries.

Public service agencies need digital strategies that impact constituents at all interaction stages—from license renewal to unemployment registration and more. Solutions that are cost-effective, optimize processes and citizen-centric.

axsysTek can help State & Local governments bring better services and experiences to the public as we have done for other public service organizations including:

  • New York City Department of Parks & Recreation - Forestry Management System redesign
  • Maryland Governor’s Office of Homeland Security - custom security incident managemeent tracker

How We Help 

State & Local public service programs rely on adapting to new and changing circumstances. Citizens and  public service organizations are evolving to create and use more interactive and dynamic environments for services and operations. 

Public service organizations realize that technology innovation is going to be crucial in reimagining their business.  State & Local governments must provide their agencies with the tools they need to define and deliver new services and operations, with enhanced citizen experiences that can improve lives and deliver extraordinary results.

axsysTek helps State & Local governments embrace innovation, so they can respond quickly to challenges, build a path towards success, and develop appropriate policies for the future using the following services:

  • Data & Analytics
  •  Data Integration
  • Digital Commerce
  •  Marketing & Engagement
  • Technology Roadmap
  • Contact Center Management
  • CRM & Cloud Development
  • Service & Case Management

Case Study: Major Municipality

Agency System Redesign

axsysTek provided solution design and architecture services to a Municipal Agency in support of their IT modernization efforts.

Business Challenge 

Agency uses a legacy system to manage all trees growing in public right-of-way including streets, parkways and city parks. Analysis of processes and supporting technology was needed including GIS, data architecture, security, application design and data integrations.

Solution 

Plan and facilitate Discovery sessions of As-Is and To-Be Agency processes and supporting software including application design reviews, data analysis and security assessments.  Documented User Stories, Data Architecture and proposed Deployment plan in support of Future State solution.

Benefit 

Agency has a technology and requirements roadmap to use as a baseline for modernization of its existing systems which enables the Agency to improve operations, deliver citizen-services and access to other partner-agency and utility company data and metrics.

About axsysTek

axsysTek is a world class IT and Digital Media company creating solutions for industry, government and non-profits across IT, sales, marketing, media, finance, and operation areas.

We create innovative solutions that improve customer engagement and streamline employee productivity.

Washington, DC HQ

  • 1717 K Street NW 
    9th Floor - Suite 900 
    Washington, DC 20006
  • +1 202 243 7830‬ 
    dc.info@axsysdev.com