Transportation

Transportation

Transportation

Loyalty Through Personalization

Transportation companies are evolving to stay competitive. With increased digital capability, customer and equipment data growth is tremendous providing millions of data points to use for personalizing engagements or anticipating hardware issues.

axsysTek provides process automation, analytics, mobile and IoT technologies to help companies develop personalization across all channels.  We help organizations gain useful insights that can be key in meeting customer expectations.

Travel &
Ship
Travel & <br>Ship
Travel & <br>Ship

What We Do 

From services for the physical movement of people and goods to solutions that provide and enhance the customer experience, millions of people travel or ship on infrastructure every day fueled by strategy and processes, powered by data, applications and analytics.  Advances in technology and innovation have produced tools transportation firms can use to make better and more accurate decisions.

The way we travel and ship is changing, creating new transportation ecosystems driven by innovation and technology. The rapid pace of change, growth in ecommerce and  high customer expectations offer opportunities to both established firms and new entrants as they compete to provide a more secure, efficient and connected experience. 

axsysTek helps transportation organizations navigate digital disruption and maximize operational efficiency through solutions that are data driven, leverage automation and reimagine the customer experience.

How We Help 

Current and former customers have many conversations about organizations which they freely share. The same is true for competitors. Does your organization have insight into these conversations and understand how it is perceived in the marketplace?

When customers ask a question on your website but then request an update from the Contact Center, they expect to continue the conversation within the context of that discussion to carry forward into future engagements.  This becomes a challenge if different teams and systems are used for each communications channel.

axsysTek implements industry-leading tools to help organiztions understand their brand's perception in the market so they can make better decisions. We build cloud and mobile solution services create more meaningful interactions through:

  • Traveler Experience
  • Data & Analytics
  • Cloud, Mobile & CRM
  • Shipper Experience
  • Digital Transformation
  • Social Media Management
  • Connected Service Management
  • Business Process Automation 

Case Study: Amtrak

Social Media Publishing & Listening

axsysTek worked with Amtrak to implement a Social Media system to provide insights into customer sentiment and improve the traveler experience.

Business Challenge 

Existing social media product being discontinued. Organization needed new technology to go beyond managing posts. New platform needed to publish brand content across channels, advanced analytics to discover customer and market insights and unify marketing and advertising teams on one platform.

Solution 

Implement cloud based solution to manage social media publishing, listening, analytics, customer care and engagement. The application uses a suite of APIs for  integrations, is mobile ready and has the ability to leverage the current ecosystem for business insights, advanced analytics and reporting.

Benefit 

Improves customer experience by enhancing customer choice, reduces Social Media team time spent managing publishing schedule, increases Agency efficiencies in hours spent to schedule content and enables rapid time-to-market / time-to-value for new products and services.

About axsysTek

axsysTek is a world class IT and Digital Media company creating solutions for industry, government and non-profits across IT, sales, marketing, media, finance, and operation areas.

We create innovative solutions that improve customer engagement and streamline employee productivity.

Washington, DC HQ

  • 1717 K Street NW 
    9th Floor - Suite 900 
    Washington, DC 20006
  • +1 202 243 7830‬ 
    dc.info@axsysdev.com